Refund and Exchange Policy

Return, Refund, and Exchange Policy

All sales are final. Returns, refunds, or exchanges are only accepted if the item is defective or damaged upon arrival. Please inspect your purchase immediately upon receipt. To request a return or exchange for a defective item, contact us within 30 days of delivery.

Additional non-refundable items:

Shipping costs
Sale and clearance items 
Gift cards 
Custom orders 
Downloadable digital products 
Any item that was purchased more than 30 days ago

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
Contact your bank or credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@justwhitneymarie.com

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with your order number and details at info@justwhitneymarie.com

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.